Frequently asked questions

  • How long is a coupon valid?

    Your 20% discount coupon, obtained through Ubisoft Connect Units, remains valid for 3 months from the date you acquire it.

  • Can I use several coupons per order?

    You can use one Unit coupon per order.

  • Where can I use my coupon?

    Coupons can be exclusively used at the Ubisoft Store.

  • What can I apply my coupon on?

    You can apply your 20% off coupon to most products on the Ubisoft Store, excluding pre-orders, games newly released within the past 3 months, Ubisoft+ subscriptions, Rocksmith+ subscriptions, and virtual currency packs.

  • Is there a limit to the discount amount I can get with a coupon?

    In Canada, the discount applied with a coupon cannot exceed $50 CAD per order.

  • What are Ubisoft Connect Units?

    Units are loyalty points from Ubisoft Connect, redeemable for in-game rewards or discounts at the Ubisoft Store. Earn Units with each Ubisoft Store purchase or by leveling up your Ubisoft account through Ubisoft Connect Challenges. Check your Units balance and expiration dates online. Units expire two years from the date earned, with specific conditions for those in Canada. *If you generate the coupon on Ubisoft Connect you can only use it on Ubisoft Connect

  • My Units have disappeared. What happened?

    Units linked to your Ubisoft account expire 24 months after they're earned. When redeeming Units, the oldest ones in your account are used first. Note: Unit expiration rules in Canada may vary. Check your Units balance, expiration dates, and transaction history anytime on the Ubisoft Connect web page.

  • What happens to my Units in case of refund?

    Should you receive a refund for a purchase made at the Ubisoft Store, any Units earned from that purchase will be deducted from your account.

  • Code not applied

    If your coupon code doesn't apply or fails to work, please ensure its valid and applicable to the items in your cart. For further assistance, contact Ubisoft Support.