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Frequently asked questions

• How can I connect my guitar to Rocksmith+?

  Guitar Connectivity:
  Rocksmith+ requires an internet connection at all times to play.
  
  For Mobile download the Rocksmith+ app from the Apple App Store or Google Play Store, log in in using your Ubisoft Account, and sync the app to Rocksmith+. The app uses your phone's on-board microphone to detect your playing.
  
  For PC there are several ways to connect to Rocksmith+ to enjoy real-time feedback and note detection.

  Option 1 - Rocksmith Tuner App
  
  Just download the free app from the Apple App Store or Google Play Store, log in in using your Ubisoft Account, and sync the app to Rocksmith+. The app uses your phone's on-board microphone to detect your playing. Also the Rocksmith Tuner app serves as a professional grade guitar tuner, for more info click here.

  Option 2 - Rocksmith Real Tone Cable
  
  If you have an electric guitar, bass, or acoustic-electric with a 1/4" jack you can also use the Rocksmith Real Tone Cable to directly connect to your PC. In addition to receiving note detection and real-time feedback, you can also take advantage of our effects modeling and virtual tones to sound like your favorite artists as you play. For Piano you can use a variety of cable options including the Rocksmith Real Tone Cable, USB, or 5-pin MIDI, depending on what your instrument and PC or mobile device supports. Real Tone Cable sold separately, not available in all countries.

  Option 3 - Third-Party Audio Interface
  
  Depending on the interface, you may be able to connect electric instruments directly to your PC much like you can with the Rocksmith Real Tone Cable. Your experience may vary with third-party guitar interfaces and not all interfaces are supported. Ubisoft is unable to provide technical support for third-party interfaces. For more info click here.
  

• How can I connect my piano to Rocksmith+?

  Piano Connectivity:
  Rocksmith+ requires an internet connection at all times to play.
  
  For Mobile, there are two ways to play. First download the Rocksmith+ app from the Apple App Store or Google Play Store, and log in in using your Ubisoft Account.
  
  Option 1 - Device microphone
  The app can use your phone or tablet's on-board microphone to detect your playing with an acoustic piano or the speakers on a digital piano or keyboard. For best results we recommend using the "piano" tone on your digital instruments when using your device microphone. While Rocksmith+ does support a full 88 key range with our song transcriptions, the initial version of on-board microphone detection will yield best results when playing songs within a 49 key range (C3-C7 pitch range). With this connection option Rocksmith+ will automatically transpose arrangements to this ideal range. For more info and best practices click here.
  
  Option 2 - Wired MIDI Interface
  You can also connect digital instruments directly to your phone or tablet using a mobile MIDI interface. Newer instruments usually have a USB output while older instruments may use a 5-pin MIDI connection and your exact requirements may vary. The interface and any adapters needed may also vary depending on your mobile device. For more info click here.
  
  For PC you can connect your digital piano, keyboard, or MIDI controller directly with a wired MIDI interface to a USB port on your computer. The exact type of interface needed may vary depending on your instrument. Newer instruments usually have a USB output while older instruments may use a 5-pin MIDI connection and your exact requirements may vary. For more info click here.

• What instruments, songs, and lessons does a Rocksmith+ subscription include?

  Every Rocksmith+ subscription includes access to all instruments (guitar, bass, & piano), all lessons, full song library, and all future song & lesson updates. Rocksmith+ subscription plans are all-inclusive of content with the only difference being the duration of the subscription cycle.

• Will my Rocksmith+ subscription work across platforms?

  Your Rocksmith+ subscription gives you cross-platform access across iOS, Android, PC, and PlayStation. Make sure to login using the same Ubisoft Account to access your progress on both platforms.

• Can I add my own songs to Rocksmith+?

  Rocksmith Workshop lets you transcribe new guitar arrangements for songs that are available in the Rocksmith+ library. You aren't able to add your own music, create new songs, or transcribe songs that we do not have permission to include in Rocksmith+. For more information on Rocksmith Workshop, see https://www.ubisoft.com/en-us/game/rocksmith/plus/rocksmith-workshop/tutorials/reference/faq

  The Rocksmith Workshop is not currently available for piano.

• What are the PC system requirements for Rocksmith+?

  Rocksmith+ is compatible with computers with Windows 10 and Windows 11, but for in-depth spec info, see below.

  PC MINIMUM SPECS FOR ROCKSMITH+ (INTEGRATED GRAPHICS):
  Requires a 64-bit processor and operating system
  OS: Windows 10 (64-bit versions only) or higher
  Processor: Intel Core i5-4670K @ 3.4 GHz or equivalent
  Memory: 8 GB RAM
  
  Graphics: Intel HD 4600 or better

  PC MINIMUM SPECS FOR ROCKSMITH+ (DEDICATED GRAPHICS CARD):
  Requires a 64-bit processor and operating system
  OS: Windows 10 (64-bit versions only) or higher
  Processor: Intel Core i5 2400 / AMD FX 4320 or equivalent
  Memory: 6 GB RAM
  
  Graphics: NVIDIA GeForce GTX 560Ti / GTX 650 / GTX 750 / GTX 950 / GTX 1050 / AMD Radeon HD 7850 / R9 270 / R9 370 / RX 460

  PC RECOMMENDED SPECS FOR ROCKSMITH+:
  Requires a 64-bit processor and operating system
  OS: Windows 10 (64-bit versions only) or higher
  Processor: Intel Core i5-2500K @ 3.3 GHz / AMD FX-6350 @ 3.9 GHz or equivalent
  Memory: 8 GB RAM
  Graphics: AMD Radeon RX 460 (2 GB), NVIDIA GeForce GTX 750Ti (2 GB) or better

• How can I cancel my Rocksmith+ subscription?

  You may cancel your subscription at any time, and for any reason, by visiting “My Account” at https://store.ubi.com and following the instructions to cancel your subscription. You will not receive a refund, but after cancellation you can still enjoy full access to all then-current Rocksmith+ services, until the end of the billing cycle. After that billing cycle ends, you will no longer have access to the Rocksmith+ Services, including without limitation, any arrangements you submitted via the Rocksmith Workshop.

  Please note that partial refunds for Rocksmith+ subscriptions are available in select countries within certain time periods, as listed below. The partial refund will take into account the number of days your subscription was active for prior to the refund request being submitted.
  
  Your refund request will only be processed if it is submitted within the relevant withdrawal period from your order's confirmation date. The duration of the withdrawal period depends on your country of residence.

  Eligible countries:
  Country Withdrawal period
  Austria 14 days
  Belgium 14 days
  Brazil 7 days
  Bulgaria 14 days
  Croatia 14 days
  Cyprus 14 days
  Czech Republic 14 days
  Denmark 14 days
  Estonia 14 days
  Finland 14 days
  France 14 days
  Germany 14 days
  Greece 14 days
  Hungary 14 days
  Ireland 14 days
  Italy 14 days
  Latvia 14 days
  Lithuania 14 days
  Luxembourg 14 days
  Malta 14 days
  Netherlands 14 days
  Poland 14 days
  Portugal 14 days
  Romania 14 days
  Slovakia 14 days
  Slovenia 14 days
  Spain 14 days
  Sweden 14 days
  Taiwan 7 days*
  United Kingdom 14 days
  
  
  *Please note that players in Taiwan will be unable to request a refund after a Free Trial.

  If your country is not listed above, this means your Rocksmith+ subscription is non-refundable. However, you can cancel your subscription to avoid any further charges from the end of your current billing period. Please note that other statutory rights for refund may apply, including your legal right to ask for a refund in the event of a faulty product or product not conforming with the description. For more information, please consult our Terms of Sale.
  
  When you request a refund, it will be made to the payment method you used in your original order. To request a refund, please fill out the withdrawal form. After submitting the request, an on-screen notification will let you know whether it has been successful. If the request is successful, your Rocksmith+ access will be cancelled immediately. If the request is denied, you will still be able to cancel your subscription to avoid further charges.

  Your refund request and the relevant withdrawal period may be affected by:

  • Resubscribing to Rocksmith+
    If you resubscribe to the service, the withdrawal period will re-start on the first day your new subscription becomes active.

  
  

  • An existing subscription cancellation request
    You can request a refund even if you currently have an in-progress subscription cancellation request.

  
  

  • Taking part in a Free Trial
    If you request a refund during the Free Trial, your subscription will be cancelled but you will not receive a refund, as the trial is free of charge.

  
  

  • Suspended subscription due to payment failure
    You will be able to request a refund if your subscription has been suspended due to a payment failure, but you will not receive a refund as the payment has not been successfully processed.

  
  Please see our Rocksmith+ subscription terms for more information.