Frequently asked questions

• How much is a Rocksmith+ subscription?

  12-month subscription is undefined + tax where applicable.
  
  3-month subscription is undefined + tax where applicable.
  
  1-month subscription is undefined + tax where applicable.
  
  For all subscription plans, the payment method you provide when you sign up will be charged upon confirmation of your subscription. Unless you cancel* before the renewal date by visiting “My Account” at https://store.ubi.com, your subscription will automatically renew and your payment method will be charged at the same duration thereafter (for example, if you sign up for the 3-month plan, your card will be charged every 3 months). *Cancellation effective at the end of the billing cycle. Terms, conditions, and territorial restrictions apply https://legal.ubi.com/RocksmithPlusTerms/.

• How can I connect my guitar or bass to Rocksmith+?

  There are several ways to connect your instrument to Rocksmith Plus to enjoy real-time feedback and note detection.

  Option 1 - Rocksmith+ Tuner App
  
  Just download the free app from the Apple App Store or Google Play Store, log in in using your Ubisoft Account, sync the app to Rocksmith+, and set your phone down in front of your acoustic guitar or amp if you're playing with an electric. The app uses your phone's on-board microphone to detect your playing. Also the Rocksmith+ Tuner app serves as a professional grade tuner, for more info click here.
  

  Option 2 - Rocksmith Real Tone Cable
  
  If you have an electric guitar, bass, or acoustic-electric with a 1/4" jack you can also use the Rocksmith Real Tone Cable to directly connect to your PC. In addition to receiving note detection and real-time feedback, you can also take advantage of our effects modeling and virtual tones to sound like your favorite artists as you play. Real Tone Cable sold separately, not available in all countries.

  Option 3 - Third-Party Audio Interface
  
  Depending on the interface, you may be able to connect electric instruments directly to your PC much like you can with the Rocksmith Real Tone Cable. Your experience may vary with third-party guitar interfaces and not all interfaces are supported. Ubisoft is unable to provide technical support for third-party interfaces. For more info click here.
  

• Can I play Rocksmith+ offline?

  No. Rocksmith+ requires an internet connection at all times.

• Will my Rocksmith+ subscription work across platforms?

  Currently, your Rocksmith+ subscription is only valid on the platform on which you initially registered. There are no cross-subscription features at this time.

• Can I add my own songs to Rocksmith+?

  The new Rocksmith Workshop lets you transcribe your own arrangements from a list of songs that we have already licensed from our music partners. You aren't able to add your own music, create new songs, or notetrack songs we do not have permission to include in Rocksmith+. For more information on Rocksmith Workshop, see https://www.ubisoft.com/en-us/game/rocksmith/plus/rocksmith-workshop/tutorials/reference/faq

• What are the PC system requirements for Rocksmith+?

  Rocksmith+ is compatible with computers with Windows 10, but for in-depth spec info, see below.

  PC MINIMUM SPECS FOR ROCKSMITH+ (INTEGRATED GRAPHICS):
  Requires a 64-bit processor and operating system
  OS: Windows 10 (64-bit versions only)
  Processor: Intel Core i5-4670K @ 3.4 GHz or equivalent
  Memory: 8 GB RAM
  Graphics: Intel HD 4600 or better

  PC MINIMUM SPECS FOR ROCKSMITH+ (DEDICATED GRAPHICS CARD):
  Requires a 64-bit processor and operating system
  OS: Windows 10 (64-bit versions only)
  Processor: Intel Core i5 2400 / AMD FX 4320 or equivalent
  Memory: 6 GB RAM
  Graphics: NVIDIA GeForce GTX 560Ti / GTX 650 / GTX 750 / GTX 950 / GTX 1050 / AMD Radeon HD 7850 / R9 270 / R9 370 / RX 460

  PC RECOMMENDED SPECS FOR ROCKSMITH+:
  Requires a 64-bit processor and operating system
  OS: Windows 10 (64-bit versions only)
  Processor: Intel Core i5-2500K @ 3.3 GHz / AMD FX-6350 @ 3.9 GHz or equivalent
  Memory: 8 GB RAM
  Graphics: AMD Radeon RX 460 (2 GB), NVIDIA GeForce GTX 750Ti (2 GB) or better

• How can I cancel my Rocksmith+ subscription?

  You may cancel your subscription at any time, and for any reason, by visiting “My Account” at https://store.ubi.com and following the instructions to cancel your subscription. You will not receive a refund, but after cancellation you can still enjoy full access to all then-current Rocksmith+ services, until the end of the billing cycle. After that billing cycle ends, you will no longer have access to the Rocksmith+ Services, including without limitation, any arrangements you submitted via the Rocksmith Workshop.

• If I cancel my Rocksmith+ subscription, can I get a refund?

  No, except that partial refunds for Rocksmith+ subscriptions are available in select countries. The partial refund will take into account the number of days your subscription was active for prior to the refund request being submitted.
  
  Your refund request will only be processed if it is submitted within the relevant withdrawal period from your order's confirmation date. The duration of the withdrawal period depends on your country of residence.

  Eligible countries:
  Country Withdrawal period
  Austria 14 days
  Belgium 14 days
  Brazil 7 days
  Bulgaria 14 days
  Croatia 14 days
  Cyprus 14 days
  Czech Republic 14 days
  Denmark 14 days
  Estonia 14 days
  Finland 14 days
  France 14 days
  Germany 14 days
  Greece 14 days
  Hungary 14 days
  Ireland 14 days
  Italy 14 days
  Latvia 14 days
  Lithuania 14 days
  Luxembourg 14 days
  Malta 14 days
  Netherlands 14 days
  Poland 14 days
  Portugal 14 days
  Romania 14 days
  Slovakia 14 days
  Slovenia 14 days
  Spain 14 days
  Sweden 14 days
  Taiwan 7 days*
  United Kingdom 14 days
  
  
  *Please note that players in Taiwan will be unable to request a refund after a Free Trial.

  If your country is not listed above, this means your Rocksmith+ subscription is non-refundable. However, you can cancel your subscription to avoid any further charges from the end of your current billing period. Please note that other statutory rights for refund may apply, including your legal right to ask for a refund in the event of a faulty product or product not conforming with the description. For more information, please consult our Terms of Sale.
  
  When you request a refund, it will be made to the payment method you used in your original order. To request a refund, please fill out the withdrawal form. After submitting the request, an on-screen notification will let you know whether it has been successful. If the request is successful, your Rocksmith+ access will be cancelled immediately. If the request is denied, you will still be able to cancel your subscription to avoid further charges.

  Your refund request and the relevant withdrawal period may be affected by:

  • Resubscribing to Rocksmith+
    If you resubscribe to the service, the withdrawal period will re-start on the first day your new subscription becomes active.

  
  

  • An existing subscription cancellation request
    You can request a refund even if you currently have an in-progress subscription cancellation request.

  
  

  • Taking part in a Free Trial
    If you request a refund during the Free Trial, your subscription will be cancelled but you will not receive a refund, as the trial is free of charge.

  
  

  • Suspended subscription due to payment failure
    You will be able to request a refund if your subscription has been suspended due to a payment failure, but you will not receive a refund as the payment has not been successfully processed.

  
  Please see our Rocksmith+ subscription terms for more information.

• Loyalty offer details

  First time Rocksmith+ subscribers who previously owned and played Rocksmith 2014 will receive either 1 additional month of access when they purchase a 3-month subscription plan (for a total of 4 months of access during the initial period) or 3 additional months when they purchase a 12-month subscription plan (for a total of 15 months of access during the initial period).
  
  The subscriptions will auto-renew at the regular price in the case of the 3-month loyalty offer after 4 months, and thereafter every 3 months until cancelled. In the case of the 12 month loyalty offer, it will auto-renew after 15 months, and thereafter every 12 months until cancelled. Offer open only to first-time Rocksmith+ subscribers who have both owned and played Rocksmith 2014 and cannot be combined with other offers. Terms, conditions, and territorial restrictions apply https://www.ubisoft.com/help/article/000103017. Subscriptions for players in Brazil and Quebec will not auto-renew; such players will need to re-enroll after the first twelve months at the then-current price.
  
  If you qualify, the offer will be applied at checkout in the Ubisoft Store. If you believe you qualify but the offer does not appear, please reach out to Ubisoft Customer Service before you sign up https://www.ubisoft.com/help/contact.