Preguntas Frecuentes

• What if I have an issue that isn't addressed above?
  If you are having trouble with your Ubisoft account, please visit our FAQ for more information.
• What are the eligibility requirements?
  This 7-day free trial can be activated if you:

  • have first claimed the offer on Prime Gaming
  • do not have an active Ubisoft+ subscription
  • did not already benefit from this offer
  • are in an eligible country (visit our FAQ for the full list)
  • are 18+
• I have already claimed the 7-day free trial on Prime Gaming. Why am I getting this error?

  You might have claimed the 7-day free trial on Prime Gaming with a different Ubisoft account than the one you used to login. Log out and login again with the correct Ubisoft account. If the problem persists, please verify the Ubisoft account linked to your Prime Gaming account here. Please contact us for help is activating still is not working after this verification.